We had a gas log fireplace that started to lose its flame without an apparent reason. Buck Stove, Pool, and Spa dispatched Phil who ran a diagnostic gas log service on the wall switch, electrical connections and the lighting/ignition …
I called on a Saturday. They helped me diagnose the problem over the phone and shipped the part that day. It was in my mailbox on Monday. Really good folks.
Western Building Supply
Fast Quality Service
Ye Olde Little Buck Stove that belonged to my Dad and was handed down to me, its motor went out. Came across the parts at Buck Stove, Pool & Spa website. The website had it broke down to the parts I needed to go with the motor. My order …
My husband orders parts for our two Buck Stoves from this business through the mail. They are very responsible to answer our questions and send our parts quickly. Good company!!
Very professional friendly help with obtaining parts for our Buckstove wood burner stove. The staff is knowledgeable and instructive with helping one understand and order the right parts.
Quick email response to my questions. Very nice on the phone when I ordered. Received parts in the mail fast and were exactly what I needed. Excellent. Thanks!
Was very pleased with the contact by phone. I called hoping to find a transition stack for a buck insert to use as freestanding heater. Other places all said "sorry, we'd love to sell you one but they are no longer available from our …
Very helpful people. Highly recommend this store! Thanks
Very friendly employees and knowledgeable
First of all the price on the stove part was the best I could find by far. I ordered it the night before New Years Eve, I thought it might be awhile before it shipped. It shipped on New Years eve I had it on Friday.Amazingly fast and …
Thanks, very well, Jane was so nice and Helpful, and the parts came in so fast thank you all so much I appreciate you all for being so prompt and helpful looking forward for doing business with you all again thanks so much
I ordered the buck stove handles and they are an exact replacement.
I did have some problems with the installation. The flu pipe, even though it was ovalized would not fit over the adapter on the stove. The original pipe that was purchased from you had a coupling on it that fits onto the stove. I’ll try and…
Very helpful, they even carry parts for stoves other than Buck. Was able to help me just by over the phone. Will definitely be doing business with them again in the future.
1st visit, very friendly and helpful!
Will definitely be a returning customer!
They were helpful and the order arrived quickly
just wanted to know if you could send me a tracking number and an estimated delivery date
Phil Jones did a great job fixing the gas line to my gas logs!!!!! Being a first time home owner, gas can be very intimidating. He was happy to explain how everything worked. I am no longer terrified of my fireplace lol!
Order was shipped quickly and my new glass door looks great on my BuckStove! I emailed to ask a question about it after I purchased it and the response was quick and helpful! Thank you!
Good customer service and quick shipping.
Awesome customer service very polite very professional will definitely use them again to get my stove parts I would recommend them to anybody
Thanks again for all your help we finished the install this evening we enjoyed a warm fire in our heater.
These guys were amazing , super knowledgeable and walked me through the entire process from the stove to the spark arrestor . They had all materials in stock unlike the big box stores . We left their store in Greenwood around lunch and …
Fast shipping and knowledgeable folks. Great to do business with.
Thank you for the prompt shipping I would recommend using them again.
They have EVERYTHING you need to maintain your older wood burning stoves, very nice new ones, an excellent selection of hot tubs, spas and gliders at very reasonable prices. Worth checking out, VERY knowledgable and friendly!
Good prices and fast delivery thank you this is my second time ordering from company and will use you again
Gary & Dae P
Did great job will
Recommend you thanks
Very helpful, easy to do business with and fast shipping!!!
Local pool / spa store with people who know their business and are helpful. Needed a a start capacitor for a Hayward pump and they had the part in stock! I don't know if this part goes out regularly and that's why they had it in stock or …
Very friendly and knowledgeable staff. If there is a problem, they will fix it. Just good, honest people.
Great experience. Very knowledgeable concerning parts for an old silent flame insert. We have used them multiple times over the last few years for hard to find parts and they have always been great.
Great service. Excellent website and quick delivery have been back and forth with several places and buck stove pool and spa is by far the best thankyall for great service
So greatful to have found you guys.
Super fast delivery. Item is exactly as described.
Well., , we the customers have differences , as for me the young lady that helped me was very nice n helpful,, n seems 2 b able 2 read different people that walk in your business , very professionally,,we need more like her in all retail
Ray was beyond helpful finding grates for my old Suburban coal stove. Shopping was fast and the follow up email was really nice. We'll never shop anywhere else again and we're hundreds of miles away.
It went great Mike and everyone are great and very helpful thank you for you do for me
Fast shipping. Staff is friendly, helpful, and knowledgeable.
Robert & Anitta C
She was extremely helpful and she kind
You guys are awesome! Thank you
You have a very nice store. Your sales associates are always pleasant and helpful.
We have had a pool for 30 yrs and Buck Stove has always been very helpful keeping our pool crystal clear. Love Buck Stoves and Spa!
Everything was great very helpful
Helpful on gettig parts orded online, but i ordered on Tuesdat and my parts still have not showed up at my address on Sunday. I was told three days delivery gauranteed.
Ordered new spark screen
Very prompt in processing order
Ease of ordering on line with model number for buck stove motor/fan and parts very clear which one needed, fast shipping even over holiday season, thanks
Fast, friendly service. Answered all my questions quickly.
Steven Franklin Sr.
I found all the parts I needed to revive my old Buck stove. The parts arrived quickly and I found the prices to be great with free shipping as well.
I live out of state and needed a new motor for my fireplace insert. Ray helped me until we found what so needed. I will definitely use them again. Helpful, friendly upfront. More places need employees like this! Thank you Ray!
All fixed up and on the job in less than 48 hours. Thanks to Buck Stove Pool & Spa for having all the parts we needed in hand!
Very nice people to deal with
Great service and good prices.
Hurricane coming your way and i place my order 2 days prior and receive my order the day FLorence hit the coast. You got my business for life. Great company. Thank you
They have always helped me with my pool in a timely manner, with great customer service
Edwina Craft Faulkenberry
The digital timer on our pool quit and had been discontinued. They found a timer to replace it and ordered it. They were friendly and helpful. I live out of town and the gave quality service. The Buck Stove Store and Pool Store is …
Knowledgeable and helpful staff. Fair prices. It’s great to have a place like this nearby!
Always fast service ! Great staff and wonderful people to work with.
We needed some parts for our Buck Stove ASAP and we live in Tennessee. We found Buck Stove Pool & Spa from Greenwood, SC, told Jason what we needed and he filled our order on April 26 and it arrived at our home in Milton, Tenn the next day…
I ordered all the parts for my older Buck wood stove. Got fast delivery of quality parts. I recommend them, great service!!
The door glass arrived March 9th in good order. I am very happy that you had the replacement glass for my 35 year old Buck stove. Thank you for the wonderful service.
I received incredible personal service. They answered all my questions and quickly reimbursed for a blower That was not the one I needed even before I sent it back to them. They also help me get in touch with someone who had the part I …
Great customer service! They always seem to have what we're looking for at great prices and fast shipping! Thanks guys!
You're welcome, Lori! We appreciate your review!
Gene E. Fanning
I bought a Big Buck Stove over 35 years ago and had to replace the thermostat about 15-20 years ago. Recently, the thermostat went out AGAIN....LOL. I went online thinking I would have a problem finding a replacement. NOT! The replacement …
Quick Shipping and always have what I need. Prices are good too �
I had a few questions on my part I needed , they helped me out with the info , they where very knowledgeable on the product and the part I ordered was the right one and fit back perfect, I was more than pleased , Thank you buck stove …
Good company , fast service and nice prices !! Will order from them again.
This order was placed by my husband. It was shipped within 24 hours and was delivered in less than 8 days......we live in California!!! It arrived complete and included directions. Within a few hours, My husband replaced the blower motor on…
The fan motors in my Aurora insert burn out every few years & when the bearing noise starts I just call Buck Stove & spend an afternoon puttin' 'em in, good to good to go for another couple years.
A friend of mine gave me a Buck Stove 'Little Buck'. Previously it was used as an insert. I will be using it in the freestanding mode. I thought the 'stack' was a little pricy until I priced having one fabricated. You actually have quite a …
I called to get parts for my Buck wood stove, very helpful and set me up with the correct parts. My 15 year old stove is working like new again, thanks!
glad we could help! call again! jason
Was updated on status of the order, received order quickly all instructions included it was exactly what we needed.
JASON NEWMAN B
I own a pool company and I have referred some cleaner repairs to these guys for years. Always a great job and timely service.
I can always trust their recommendations!
Byron & Alice B
Buck Stove and Pool is there when we need them and take time to make sure everything is correctly done.
These folks have helped with maintaining our pool for several years, and last year replaced the liner. Whenever we need help or advice they have the knowledge to do so. Our family has a sparkling clear pool to enjoy most of the warm …