Online Order Terms & Conditions
In the event that we do not have your particular item in stock, you will be notified as soon as this comes to our attention and your product will be ordered and delivered on the closest delivery day following the product’s arrival.
If you are notified that a product is out of stock and you decide to cancel your order for any reason, as a courtesy, we would ask that you notify us by phone or email as soon as you receive the backorder notice from us.
We will deliver your order on the next business day after your order is placed. In some cases, your order may be delivered on the same day, if the order is made early in the day.
Orders will qualify for free delivery if the total order is at least $50 AND if the delivery address includes the ZIP CODES 29646 or 29649. Orders that do not qualify for free delivery may be picked up at our store location. We will make every attempt to have your order ready within 3 hours of the order being completed. We will call or email you to let you know your order is ready for pickup.
Chemical returns will be accepted at our discretion. We will work with you as much as possible. We offer no returns on electrical components. Returns of whole goods such as pumps, filters, cleaners, etc. will be accepted only if the product appears unused and is in its original packaging.